The Director, Market Access is responsible for the development and leadership of Lucence’s national and regional payer strategy, direction and execution. This role requires an extensive understanding of the commercial insurance landscape and the policies and processes for covering diagnostic tests. Cross-functional coordination will be necessary to optimize payer coverage, establish favorable reimbursement and develop plans for best results; stakeholders may include Leadership, Marketing, Clinical Development, Medical Affairs, Operations and/or US Sales Team.  You will represent the “payer” insights and have a firm understanding of needs for approvals and coverage.

Key responsibilities:

• Developing payer strategy to increase patient access, surpass sales, maximize profitability and meet business goals/objectives.
• Developing and executing short term objectives for success while maintaining a long term vision and strategy for future success.
• Providing timely, accurate and comprehensive updates on communication, progress, needs and contracting status with national and regional payer targets.
• Representing Lucence with payer clients, healthcare policymakers, physician organizations, patient advocates and/or other key stakeholders that make or influence reimbursement decisions.
• Working collaboratively with Reimbursement, Billing and Finance teams to ensure alignment with financial goals.
• Presenting clinical and health economic data to stakeholders to support engagement, share the liquid biopsy story and ultimately gain coverage.
• Identifying data gaps and partnering with medical affairs/clinical development to develop evidence that supports expanded coverage.
• Collaborating with leadership to develop and implement plans for the infrastructure of the market access team to meet the needs of a growing organization.
• Providing input on US pricing and contracting strategies to align with commercial objectives.
• Staying on top of and keeping the relevant stakeholders updated on payer policies and US market trends that affect liquid biopsy testing access and coverage.

To be a good fit for this role, you would have:

Qualifications

• Bachelor’s degree in business or related field; MBA a plus.
• 5-7 years of strong reimbursement-related industry experience in diagnostics.

Knowledge, Skills and Abilities

• Contract and negotiation experience involving multiple stakeholders. Skilled in organizational development, personnel management, budget and resource development.
• Ability to think analytically, plan strategically, and identify alternatives and trade-offs.
• Personal and professional qualities of integrity, credibility, and commitment to patients and Lucence’s objectives.
• A successful track record of partnering with national and regional payers. Strong understanding of the payer environment for oncology, including coverage, reimbursement and pricing.
• Flexibility and ability to multitask; ability to work within an ambiguous and constantly evolving environment while also working toward clarity and solutions.
• Strong oral/written communications and interpersonal skills.
• Ability to work cross functionally within the organization will be key to success.
• Go-Getter, not afraid to think outside the box and take initiative.
• Knowledge of and the ability to apply health economics principles would be a plus.

Physical Demand and Travel Requirements

• Office is home-based, therefore open to any location in the US.
• Ability to travel as needed to meet payers, medical directors, policymakers and other key stakeholders, as well as to attend specialty society scientific meetings.
• Must be physically able to handle extensive travel in vehicle, plane, or other modes of public transport.
• This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
• With locations in the Pacific (PST) and Singapore (SGT) time zones, duties may require working outside normal working hours (evenings and weekends) at times.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

The Director of Reimbursement and Customer Experience is responsible for directing Lucence’s overall Reimbursement Policy, Customer Experience and Patient Access. This includes Medicare/Medicaid and Commercial reimbursement objectives, creating and managing company billing policies and guidelines, directing coverage policy initiatives for the organization, as well as overseeing the customer experience of providers and patients. From our perspective, billing and customer support go hand-in-hand and these responsibilities are synergistic.

A major focus will be on improving Lucence’s reimbursement with pricing strategies, prior authorization solutions, appeals or other means to improve the overall ASP for the company. You will be responsible for anticipating and responding to changes in the reimbursement and regulatory environments as well. As the Director of Reimbursement and Customer Experience, you will have the opportunity and responsibility of building reimbursement support and a customer experience team, and will be a major influencer in building our company culture.

Key responsibilities:

• Working closely with the VP of Commercial to create and implement a comprehensive reimbursement strategy and billing policy guidelines to maximize revenue.
• Developing and implementing a strategy for review and successful inclusion in guidelines (e.g., USPSTF and NCCN).
• Collaborating with the relevant commercial and clinical groups within Lucence to maximize coverage and reimbursement for all current and future products.
• Collaborating with group leadership on non-clinical differentiation initiatives.
• Understanding the healthcare and Medicaid environments, and tracking changes that can affect future reimbursement and policy expansion.
• Identifying, assessing and communicating key policy, reimbursement and contracting issues (including utilization management and prior authorization) that may have an impact on Lucence’s product offerings for local and national Commercial/Medicaid/Medicare plans.
• Researching and analyzing the market in terms of coverage, reimbursement, trends, pricing, contracting strategies, and patient access.
• Improving claims adjudication/payment/ASP via improvement of UM/PA/Appeals requirements/restrictions, expanding coverage and/or increasing rates.
• Building and leading an internal Reimbursement Services Center of Excellence team through referral/order receipt, medical record review, benefits investigation, pre-authorization approval and denial appeals and claims preparation and submission.
• Developing dossiers for reimbursement and coverage purposes.
• Establishing appropriate value-based reimbursement strategies with CMS and payer community, including Medicaid.
• Collaborating with Market Access to create a targeted strategy to maximize reimbursement with each payor.
• Holding oneself and others accountable to conduct business in a manner compliant within Lucence’s Code of Compliance, policies and procedures and internal controls applicable to their role.

To be a good fit for this role, you would have:

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 5 years of experience in Diagnostics Reimbursement; as business grows, you will be responsible for building and managing a high performance team, therefore must possess Leadership qualities.
• Expert knowledge of Specialty Diagnostics reimbursement, government/commercial payer requirements (Medicare, Medicaid, Commercial, VA, etc).

Knowledge, Skills and Abilities

• A Problem Solver, Strategic and Analytical thinker with an expert understanding of ICD-10 Codes, CPT-4 Coding, Medicare and other Governmental Billing policies/guidelines.
• Ability to create compliant coverage strategy to maximize reimbursement.
• Experience with USPSTF, health economic and outcomes research (HEOR) studies preferred.
• Strong commitment to integrity and teamwork with proven ability to work collaboratively across teams.
• Superior oral and written communication skills, with the ability to persuasively and succinctly communicate complex concepts and programs at the highest levels of business and government.
• Competitive and positive attitude with an ability/want to thrive in a Start-Up environment.
• Ability to work independently yet engage collaboratively with the Field Commercial Team.
• Ability to embrace change and multi-task in an extremely fast-paced environment.

Physical Demand and Travel Requirements

• Ability to travel as needed to meet position requirements, including but not limited to payor meetings, specialty society meetings and conferences as required.
• Office is home-based, therefore open to any location in the US.
• Involves extensive use of computer and keyboard while on the road and in home office.
• Must be physically able to handle extensive travel in vehicle, plane, or other modes of public transport.
• With locations in the Pacific (PST) and Singapore (SGT) time zones, obligations may fall outside a typical 9-6 work day at times.
• Some weekend work may be required.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

The Medical Science Liaison (MSL) serves as a key field-based scientific resource for clinicians, academic institutions, professional organizations and the commercial team. The MSL’s primary role is to educate Key Opinion Leaders (KOLs) about Lucence and the clinical value of liquid biopsy and our flagship test, LiquidHALLMARK. The MSL will also be the KOL’s voice within Lucence – having a keen understanding of the KOLs’ needs, areas of interest and other opportunities for growth. Secondarily, the MSL will be involved in supporting areas such as commercial operations, sales, marketing and market access, education and training, and the development of regional specialty societies, health plan physicians and other influencers to drive test adoption.

Key responsibilities:

• Identifying, developing and maintaining strong, collaborative working relationships with key academic institutions, community physicians and KOLs to promote the adoption of liquid biopsy and LiquidHALLMARK.
• Establishing and maintaining collaborative relationships with oncologists, investigators, academic institutions and other key external stakeholders.
• Functioning as the primary clinical resource to the Sales & Marketing team with participation in medical updates, scientific presentations, journal clubs, teleconferences, and meetings as requested.
• Providing scientific and/or clinical presentations on Lucence and LiquidHALLMARK.
• Facilitating opportunities for Medical/Scientific Leadership, Marketing and Medical Affairs to partner with KOLs for focus groups, PR events, working meetings and scientific forums.
• Identifying research collaborations and investigator-initiated trial (IIT) opportunities with leading KOLs and Institutions.
• Synopsizing and educating key personnel on emerging abstracts, relevant publications, competitive intel, society guidelines and other industry news/insights.
• Critically reviewing and developing educational materials based on new publications, research findings, policy guidelines, and other outlets for approval by Medical Affairs/or Marketing.
• Reviewing and assisting in the development of educational materials for healthcare providers and patients.
• Assisting Market Access and Managed Care in mobilizing physician and KOL support with payers/insurers in targeted coverage campaigns.
• Assisting in agenda planning and meeting facilitation of Clinical Advisory Boards, Symposia and other collaborative efforts.

To be a good fit for this role, you would have:

Qualifications

• MD, PhD, PA-C, NP or RN with Clinical Oncology experience will be considered.
• 2 years’ experience as MSL/clinical science liaison (CSL) in Oncology preferred. Experience in lung oncology is highly preferred.
• Product launch and/or start-up experience is a plus.
• Experience working with experts at academic medical centers to build consensus around new products and/or services.
• Experience in establishing strong, collaborative working relationships with internal stakeholder functions (e.g. Sales, Marketing, Regulatory, R&D) and external customers.

Knowledge, Skills and Abilities

• Excellent and persuasive written and oral communication.
• Strong interpersonal and organizational skills.
• Ability to elicit and answer clinical questions in groups ranging from individuals to larger didactic roundtables and meetings.
• Ability to understand and effectively communicate scientific and medical information to both internal and external stakeholders.
• Strong problem-solving skills, good attention to detail, time management skills and personal initiative.
• Competitive and positive attitude with an ability and want to thrive in a start-up environment.
• An outgoing and confident demeanor with an entrepreneurial spirit.
• Ability to work independently yet engage collaboratively with the Field Commercial Team.
• Ability to embrace change and multi-task in an extremely fast-paced environment.

Physical Demand and Travel Requirements

• Ability to travel 3-4 days per week to meet with KOLs, attend physician education talks and conferences (including specialty society scientific meetings) is required.
• Some weekend work will be required.
• Office is home-based and involves extensive use of computer and keyboard while on the road and in home office.
• Ability to handle extensive travel in vehicle, plane, or other modes of public transport.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

• Performing high complexity testing according to established SOPs for molecular diagnostic techniques, including nucleic acid extraction, PCR, genotyping, and next generation sequencing.
• Correctly receiving, requisitioning, processing, and ensuring proper identification of specimens and chain of custody.
• Setting up, validating and performing maintenance checks on laboratory equipment and automation solutions.
• Managing laboratory supplies and inventory for smooth laboratory operations.
• Participating in reagent and assay quality control and validations.
• Participating in internal and external quality assurance programs.
• Troubleshooting assays and instruments as needed.
• Maintaining strict quality standards according to laboratory accreditation standards, e.g. CAP, CLIA, ISO.
• Preparing for internal/external audits as needed.

To be a good fit for this role, you would have:

• At least a Bachelor’s degree in Biological Sciences, Life Sciences or a relevant field.
• An active California Clinical Laboratory Scientist license (generalist / CGMBS) in good standing.
• At least 2 years of experience working in a regulated laboratory environment.
• Familiarity with molecular diagnostic techniques, especially next generation sequencing. Experience in liquid biopsy is advantageous.
• Familiarity with laboratory information management systems.
• Experience in setting up and using laboratory automation and associated programming would be highly advantageous.
• A high degree of attention to detail.
• Willingness to ‘roll your sleeves up’ and ability to work collaboratively with others.

Specific title may be calibrated to match a given candidate’s experience.

Please send your CV to  [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Remote working arrangements are possible for this role; however, you should be able to train and work on-site at our Palo Alto office and laboratory as necessary.

Key responsibilities:

• Based on an in-depth understanding of Lucence’s technology and product portfolio and medical science, interpreting genomic alterations in appropriate clinical contexts and further developing rules for such interpretation.
• Database curation – evaluating scientific publications/clinical studies and integrating functional effects of genomic variants and their associated diseases using standard terminologies and established guidelines.
• Regularly updating the database with published clinical findings/publications.
• Writing, maintaining and updating workflows and protocols for clinical reporting pipeline.
• Working collaboratively with informatics and software team on creating and optimizing reporting workflows.
• Participating in developing training programs for Medical Data Science at Lucence.
• Contributing scientific expertise to projects within the Research team.
• Participating in research-oriented projects for clinical validation of tests (in collaboration with external organizations).
• Participating in internal and external quality assurance programs.

To be a good fit for this role, you would have:

• A PhD in Biomedical Science, Life Sciences, Cancer Biology, Genetics, Genomics or its equivalent.
• An active California Clinical Laboratory Scientist license (generalist / CGMBS) in good standing.
• Working experience in research and development of molecular assays or cancer genomics and/or next-generation sequencing principles (we may also consider achievements and publications from your PhD course where relevant).
• Proficiency/strong understanding in molecular techniques, genetics and NGS applications.
• Good communication and presentation skills and an ability to write short summary reports.
• Exceptional attention to detail.
• Willingness to ‘roll your sleeves up’ and ability to work collaboratively with others.
• The following be a plus:
  –  Knowledge in genomic medicine and liquid biopsy.
  –  Fluency in variant annotation and interpretation and use of genome databases such as COSMIC, ClinVar, Varsome, Ensembl and OncoKB.
  –  Ability to interpret genomic data in patient- and treatment-specific contexts following      established procedures.
  –  Track record of publishing.

Specific title may be calibrated to match a given candidate’s experience.

Please send your CV to  [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

In this role, you will play an important part in the evaluation of genomic variants and ensuring that physicians and patients receive timely, accurate and comprehensive clinical reports based on our diagnostic tests.

Key responsibilities:

• Based on an in-depth understanding of Lucence’s Technology and Product portfolio and Medical Science, interpreting genomic alterations in appropriate clinical contexts and further developing rules for such interpretation.
• Database curation – evaluating scientific publications/clinical studies and integrating functional effects of genomic variants and their associated diseases using standard terminologies and established guidelines.
• Regularly updating the database with published clinical findings/publications.
• Writing, maintaining and updating workflows and protocols for clinical reporting pipeline.
• Working collaboratively with informatics and software team on creating and optimizing reporting workflows.
• Developing training programs for Medical Data Science at Lucence.
• Contributing scientific expertise to projects within the Research team.
• Participating in research-oriented projects for clinical validation of tests (in collaboration with external organizations).
• Participating in internal and external quality assurance programs.
• Performing other relevant duties as assigned.

To be a good fit for this role, you would have:

• PhD in Biomedical Science, Life Sciences, Cancer Biology, Genetics, Genomics or its equivalent.
• Working experience in research and development of molecular assays or cancer genomics and/or next-generation sequencing principles (we may also consider achievements and publications from your PhD course where relevant).
• Proficiency/strong understanding in molecular techniques, genetics and NGS applications.
• Excellent grasp of English with good communication and presentation skills and an ability to write short summary reports.
• Exceptional attention to detail.

The following will be a plus:

• Knowledge in genomic medicine and liquid biopsy.
• Fluency in variant annotation and interpretation and use of genome databases such as COSMIC, ClinVar, Varsome, Ensembl and OncoKB.
• Ability to interpret genomic data in patient- and treatment-specific contexts following established procedures.
• Track record of publishing.

Specific title and responsibilities may be calibrated to match a given candidate’s experience.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

• Processing specimens (including Covid-19 specimens) and performing high complexity testing according to established SOPs for molecular diagnostic techniques, including nucleic acid extraction, polymerase chain reaction, genotyping, and next generation sequencing.
• Analyzing data and reporting results accurately following established procedures and with the strictest adherence to safety procedures.
• Troubleshooting and resolving technical problems.
• Conducting technical and clinical verification and validation studies.
• Participating in internal and external quality assurance programs.
• Monitoring inventory and lab supplies in assigned areas.
• Performing other duties as assigned to ensure smooth laboratory operations.

To be a good fit for this role, you would have:

• At least a degree in Biomedical Science, Life Sciences or its equivalent.
• Familiarity with molecular diagnostics techniques, including handling of patient samples, nucleic acid extraction, real-time PCR, genotyping and sequencing etc.
• Flexibility in working on weekends, public holidays, morning shifts (e.g. 7am-4pm) and afternoon shifts (e.g. 1pm-10pm) as needed, based on staff rosters.
• The ability to work independently as well as in a team.
• Exceptional attention to detail as meticulousness is key when dealing with patient samples.
• Strong self-motivation, resilience, keen interest in learning and the ability to work well under pressure.

Specific title and responsibilities may be calibrated to match a given candidate’s experience.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

• Being the key personnel managing specimen receipt in our clinical laboratory. Day-to-day duties include data entry of specimen details when specimens are delivered to us, scanning and filing of specimen order forms, communicating with the Sales team when clarifications are needed and keeping track of follow-ups.
• Assisting in specimen processing steps.
• Assisting in ensuring smooth logistics and workflow of international deliveries of specimens to our laboratory. This would involve identifying packaging and delivery requirements for specimens from overseas markets (e.g. the US) and tracking of delivery status.

Specimens are received at our laboratory for cancer diagnostics and COVID-19 testing. Please note that you will not be coming into direct contact with any of the specimens, but you should be comfortable handling the kits, blood tubes etc. that contain such specimens. These would include blood/tissue samples for cancer-related tests and swab/saliva samples for Covid-19 tests.

To be a good fit for this role, you would have:

• At least a diploma. Experience managing operational matters in a related field (e.g. biological sciences, molecular biology, genetics) is a plus.
• Flexibility in working on weekends, public holidays, morning shifts (e.g. 7am-4pm) and afternoon shifts (e.g. 12pm-9pm) as needed, based on staff rosters.
• Exceptional attention to detail, being highly meticulous and organized. This is an administrative role that is a crucial part of our workflow.
• The ability to think creatively for novel solutions to day-to-day challenges.
• Strong interpersonal and communication skills
• The ability to work with others in a positive and collaborative manner to meet organizational goals.
• The ability to work well and accurately in a fast-paced environment.

Specific title and responsibilities may be calibrated to match a given candidate’s experience.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

• Collaborating with cross-functional teams to define, design and build high-quality web applications/services.
• Enhancing existing data operation systems by analyzing business objectives, architecting and developing applications across platforms.
• Maintaining existing software systems by identifying and correcting software defects.
• Continuously discovering, evaluating and implementing new web technologies to improve development efficiency.
• (For front-end developer especially) Leading front-end testing of our web applications/services and applying UX/UI insights for better user experience.

To be a good fit for this role, you would have:

• A Bachelor’s degree or above in Computer Science, Mathematics, Engineering, or related disciplines.
• A strong passion for building software and a keen interest in creating solutions for real-time healthcare problems.
• Fluency in server-side programming languages, such as Java, python, golang.
• Familiarity with HTML, CSS, JavaScript; experience in Angular/React/Vue will be advantageous.
• Familiarity with relational databases, such as MySQL, PostgreSQL.
• Prior relevant working experience would be an advantage.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Shortlisted candidates for this role will be invited to try out our coding tasks for further shortlisting.

Key responsibilities:

• Developing novel algorithms and statistical models as required by the company.
• Building production-level bioinformatics pipelines using docker and AWS step functions.
• Developing databases to compile vast amounts of genomic and diagnostics information.

To be a good fit for this role, you would have:

• A Bachelor’s degree, Master’s degree or PhD in Bioinformatics/ Computational Biology/ Computer Science or the equivalent.
• Experience developing bioinformatics algorithms or software independently.
• Strong proficiency in programming (Python, R, Unix shell scripts).
• A good understanding of biology, algorithms and statistics.
• Strong self-motivation with an inquisitive mind and a keen interest in creating solutions for real-time healthcare problems.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Shortlisted candidates for this role will be invited to try out our coding tasks for further shortlisting.

Key responsibilities:

This is a generalist role, in which you will need to be highly flexible and ready to support various people-related functions as company needs evolve. While the scope is broad, the spectrum of opportunities to apply your skills for new solutions in a start-up environment is also broad. Some of the key areas you will be involved in include:

• Driving full-cycle recruitment processes for Lucence’s headquarters and international offices, from sourcing, screening, and interviewing to follow-ups, hiring confirmation and onboarding.
• Formulating and implementing people programs, frameworks, and policies to improve employee experience and support company business growth. This includes finding new, creative ways to engage potential and existing team members across our office locations.
• Identifying opportunities to promote greater efficiency in the workplace through the elimination of unnecessary complexity and propagation of better ways of working. This includes tapping on tools to improve how the HR function itself is carried out.

To be a good fit for this role, you would have:

• A Bachelor’s degree in Human Resource Management, Business Administration or a related field. Holders of a Bachelor’s degree in a scientific field (e.g. biological sciences, molecular biology, genetics) are also welcome.
• The ability to think creatively for novel solutions to day-to-day challenges.
• A high level of integrity, thoughtfulness and discretion in handling confidential information and dealing with people.
• Strong interpersonal and communication skills.
• A positive mindset and the ability to lead and work with others to set and meet organizational goals, even when the going gets tough.
• A strong and collaborative work ethic; must be a self-starter and persistent in achieving objectives to support company’s scientific and business goals.
• Exceptional attention to detail.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.