The Director of Reimbursement and Customer Experience is responsible for directing Lucence’s overall Reimbursement Strategy/Policy, Customer Experience and Patient Access. This includes Medicare/Medicaid and Commercial reimbursement objectives, creating and managing company billing policies and guidelines, directing coverage policy initiatives for the organization, as well as overseeing the customer experience of providers and patients. From our perspective, billing and customer support go hand-in-hand and these responsibilities are synergistic.

A major focus will be on improving Lucence’s reimbursement with pricing strategies, prior authorization solutions, appeals or other means to improve the overall ASP for the company. You will be responsible for anticipating and responding to changes in the reimbursement and regulatory environments as well. As the Director of Reimbursement and Customer Experience, you will have the opportunity and responsibility of building reimbursement support and a customer experience team, and will be a major influencer in building our company culture.

Key responsibilities:

• Working closely with the VP of Commercial to create and implement a comprehensive reimbursement strategy and billing policy guidelines to maximize revenue.
• Developing and implementing a strategy for review and successful inclusion in guidelines (e.g., USPSTF and NCCN).
• Collaborating with the relevant commercial and clinical groups within Lucence to maximize coverage and reimbursement for all current and future products.
• Collaborating with group leadership on non-clinical differentiation initiatives.
• Understanding the healthcare and Medicaid environments, and tracking changes that can affect future reimbursement and policy expansion.
• Identifying, assessing and communicating key policy, reimbursement and contracting issues (including utilization management and prior authorization) that may have an impact on Lucence’s product offerings for local and national Commercial/Medicaid/Medicare plans.
• Researching and analyzing the market in terms of coverage, reimbursement, trends, pricing, contracting strategies, and patient access.
• Improving claims adjudication/payment/ASP via improvement of UM/PA/Appeals requirements/restrictions, expanding coverage and/or increasing rates.
• Building and leading an internal Reimbursement Services Center of Excellence team through referral/order receipt, medical record review, benefits investigation, pre-authorization approval and denial appeals and claims preparation and submission.
• Developing dossiers for reimbursement and coverage purposes.
• Establishing appropriate value-based reimbursement strategies with CMS and payer community, including Medicaid.
• Collaborating with Market Access to create a targeted strategy to maximize reimbursement with each payor.
• Holding oneself and others accountable to conduct business in a manner compliant within Lucence’s Code of Compliance, policies and procedures and internal controls applicable to their role.

To be a good fit for this role, you would have:

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 5 years of experience in Diagnostics Reimbursement; as business grows, you will be responsible for building and managing a high performance team, therefore must possess Leadership qualities.
• Expert knowledge of Specialty Diagnostics reimbursement, government/commercial payer requirements (Medicare, Medicaid, Commercial, VA, etc).

Knowledge, Skills and Abilities

• A Problem Solver, Strategic and Analytical thinker with an expert understanding of ICD-10 Codes, CPT-4 Coding, Medicare and other Governmental Billing policies/guidelines.
• Ability to create compliant coverage strategy to maximize reimbursement.
• Experience with USPSTF, health economic and outcomes research (HEOR) studies preferred.
• Strong commitment to integrity and teamwork with proven ability to work collaboratively across teams.
• Superior oral and written communication skills, with the ability to persuasively and succinctly communicate complex concepts and programs at the highest levels of business and government.
• Competitive and positive attitude with an ability/want to thrive in a Start-Up environment.
• Ability to work independently yet engage collaboratively with the Field Commercial Team.
• Ability to embrace change and multi-task in an extremely fast-paced environment.

Physical Demand and Travel Requirements

• Ability to travel as needed to meet position requirements, including but not limited to payor meetings, specialty society meetings and conferences as required.
• Office is home-based, therefore open to any location in the US.
• Involves extensive use of computer and keyboard while on the road and in home office.
• Must be physically able to handle extensive travel in vehicle, plane, or other modes of public transport.
• With locations in the Pacific (PST) and Singapore (SGT) time zones, obligations may fall outside a typical 9-6 work day at times.
• Some weekend work may be required.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

The Medical Science Liaison (MSL) serves as a key field-based scientific resource for clinicians, academic institutions, professional organizations and the commercial team. The MSL’s primary role is to educate Key Opinion Leaders (KOLs) about Lucence and the clinical value of liquid biopsy and our flagship test, LiquidHALLMARK. The MSL will also be the KOL’s voice within Lucence – having a keen understanding of the KOLs’ needs, likes, dislikes, areas of interest and other opportunities for growth. Secondarily, the MSL will be involved in supporting areas such as commercial operations, sales, marketing and market access, education and training, and the development of regional specialty societies, health plan physicians and other influencers to drive test adoption.

Key responsibilities:

• Identifying, developing and maintaining strong, collaborative working relationships with key academic institutions, community physicians and KOLs to promote the adoption of liquid biopsy and LiquidHALLMARK.
• Establishing and maintaining collaborative relationships with oncologists, investigators, academic institutions and other key external stakeholders.
• Functioning as the primary clinical resource to the Sales & Marketing team with participation in medical updates, scientific presentations, journal clubs, teleconferences, and meetings as requested.
• Providing scientific and/or clinical presentations on Lucence and LiquidHALLMARK.
• Facilitating opportunities for Medical/Scientific Leadership, Marketing and Medical Affairs to partner with KOLs for focus groups, PR events, working meetings and scientific forums.
• Identifying research collaborations and investigator-initiated trial (IIT) opportunities with leading KOLs and Institutions.
• Synopsizing and educating key personnel on emerging abstracts, relevant publications, competitive intel, society guidelines and other industry news/insights.
• Critically reviewing and developing educational materials based on new publications, research findings, policy guidelines, and other outlets for approval by Medical Affairs/or Marketing.
• Reviewing and assisting in the development of educational materials for healthcare providers and patients for approval by Medical Affairs and/or Marketing.
• Assisting Market Access and Managed Care in mobilizing physician and KOL support with payers/insurers in targeted coverage campaigns.
• Assisting in agenda planning and meeting facilitation of Clinical Advisory Boards, Symposia and other collaborative efforts.

To be a good fit for this role, you would have:

Qualifications

• MD, PhD, PA-C, NP or RN with Clinical Oncology experience will be considered.
• 2 years’ experience as MSL/clinical science liaison (CSL) in Oncology preferred.
• Product launch and/or start-up experience is a plus.
• Experience working with experts at academic medical centers to build consensus around new products and/or services.
• Experience in establishing strong, collaborative working relationships with internal stakeholder functions (e.g. Sales, Marketing, Regulatory, R&D) and external customers.

Knowledge, Skills and Abilities

• Excellent written and oral communication.
• Strong interpersonal and organizational skills are imperative.
• Ability to produce documents for dissemination both inside and outside the organization for presentations, technical briefs and scientific publications.
• Ability to elicit and answer clinical questions in groups ranging from individuals to larger didactic roundtables and meetings.
• Ability to understand and effectively communicate scientific and medical information to both internal and external stakeholders.
• Strong problem-solving skills, good attention to detail, time management skills and personal initiative.
• Competitive and positive attitude with an ability and want to thrive in a start-up environment.
• Independent thinker and persuasive communicator.
• An outgoing and confident demeanor with an entrepreneurial spirit.
• Ability to work independently yet engage collaboratively with the Field Commercial Team.
• Ability to embrace change and multi-task in an extremely fast-paced environment.

Physical Demand and Travel Requirements

• Ability to travel 3-4 days per week to meet with KOLs, attend physician education talks and conferences (including specialty society scientific meetings) is required.
• Some weekend work will be required.
• Office is home-based and involves extensive use of computer and keyboard while on the road and in home office.
• Ability to handle extensive travel in vehicle, plane, or other modes of public transport.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

• Performing high complexity testing according to established SOPs for molecular diagnostic techniques, including nucleic acid extraction, PCR, genotyping, and next generation sequencing.
• Correctly receiving, requisitioning, processing, and ensuring proper identification of specimens and chain of custody.
• Setting up, validating and performing maintenance checks on laboratory equipment and automation solutions.
• Managing laboratory supplies and inventory for smooth laboratory operations.
• Participating in reagent and assay quality control and validations.
• Participating in internal and external quality assurance programs.
• Troubleshooting assays and instruments as needed.
• Maintaining strict quality standards according to laboratory accreditation standards, e.g. CAP, CLIA, ISO.
• Preparing for internal/external audits as needed.

To be a good fit for this role, you would have:

• At least a Bachelor’s degree in Biological Sciences, Life Sciences or a relevant field.
• An active California Clinical Laboratory Scientist license (generalist / CGMBS) in good standing.
• At least 2 years of experience working in a regulated laboratory environment.
• Familiarity with molecular diagnostic techniques, especially next generation sequencing. Experience in liquid biopsy is advantageous.
• Familiarity with laboratory information management systems.
• Experience in setting up and using laboratory automation and associated programming would be highly advantageous.
• A high degree of attention to detail.
• Willingness to ‘roll your sleeves up’ and ability to work collaboratively with others.

Specific title may be calibrated to match a given candidate’s experience.

Please send your CV to  [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Remote working arrangements are possible for this role; however, you should be able to train and work on-site at our Palo Alto office and laboratory as necessary.

Key responsibilities:

• Based on an in-depth understanding of Lucence’s technology and product portfolio and medical science, interpreting genomic alterations in appropriate clinical contexts and further developing rules for such interpretation.
• Database curation – evaluating scientific publications/clinical studies and integrating functional effects of genomic variants and their associated diseases using standard terminologies and established guidelines.
• Regularly updating the database with published clinical findings/publications.
• Writing, maintaining and updating workflows and protocols for clinical reporting pipeline.
• Working collaboratively with informatics and software team on creating and optimizing reporting workflows.
• Participating in developing training programs for Medical Data Science at Lucence.
• Contributing scientific expertise to projects within the Research team.
• Participating in research-oriented projects for clinical validation of tests (in collaboration with external organizations).
• Participating in internal and external quality assurance programs.

To be a good fit for this role, you would have:

• A PhD in Biomedical Science, Life Sciences, Cancer Biology, Genetics, Genomics or its equivalent.
• An active California Clinical Laboratory Scientist license (generalist / CGMBS) in good standing.
• Working experience in research and development of molecular assays or cancer genomics and/or next-generation sequencing principles (we may also consider achievements and publications from your PhD course where relevant).
• Proficiency/strong understanding in molecular techniques, genetics and NGS applications.
• Good communication and presentation skills and an ability to write short summary reports.
• Exceptional attention to detail.
• Willingness to ‘roll your sleeves up’ and ability to work collaboratively with others.
• The following be a plus:
  –  Knowledge in genomic medicine and liquid biopsy.
  –  Fluency in variant annotation and interpretation and use of genome databases such as COSMIC, ClinVar, Varsome, Ensembl and OncoKB.
  –  Ability to interpret genomic data in patient- and treatment-specific contexts following      established procedures.
  –  Track record of publishing.

Specific title may be calibrated to match a given candidate’s experience.

Please send your CV to  [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

In this role, you will play an important part in the evaluation of genomic variants and ensuring that physicians and patients receive timely, accurate and comprehensive clinical reports based on our diagnostic tests.

Key responsibilities:

• Based on an in-depth understanding of Lucence’s Technology and Product portfolio and Medical Science, interpreting genomic alterations in appropriate clinical contexts and further developing rules for such interpretation.
• Database curation – evaluating scientific publications/clinical studies and integrating functional effects of genomic variants and their associated diseases using standard terminologies and established guidelines.
• Regularly updating the database with published clinical findings/publications.
• Writing, maintaining and updating workflows and protocols for clinical reporting pipeline.
• Working collaboratively with informatics and software team on creating and optimizing reporting workflows.
• Developing training programs for Medical Data Science at Lucence.
• Contributing scientific expertise to projects within the Research team.
• Participating in research-oriented projects for clinical validation of tests (in collaboration with external organizations).
• Participating in internal and external quality assurance programs.
• Performing other relevant duties as assigned.

To be a good fit for this role, you would have:

• PhD in Biomedical Science, Life Sciences, Cancer Biology, Genetics, Genomics or its equivalent.
• Working experience in research and development of molecular assays or cancer genomics and/or next-generation sequencing principles (we may also consider achievements and publications from your PhD course where relevant).
• Proficiency/strong understanding in molecular techniques, genetics and NGS applications.
• Excellent grasp of English with good communication and presentation skills and an ability to write short summary reports.
• Exceptional attention to detail.

The following will be a plus:

• Knowledge in genomic medicine and liquid biopsy.
• Fluency in variant annotation and interpretation and use of genome databases such as COSMIC, ClinVar, Varsome, Ensembl and OncoKB.
• Ability to interpret genomic data in patient- and treatment-specific contexts following established procedures.
• Track record of publishing.

Specific title and responsibilities may be calibrated to match a given candidate’s experience.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

• Processing specimens (including Covid-19 specimens) and performing high complexity testing according to established SOPs for molecular diagnostic techniques, including nucleic acid extraction, polymerase chain reaction, genotyping, and next generation sequencing.
• Analyzing data and reporting results accurately following established procedures and with the strictest adherence to safety procedures.
• Troubleshooting and resolving technical problems.
• Conducting technical and clinical verification and validation studies.
• Participating in internal and external quality assurance programs.
• Monitoring inventory and lab supplies in assigned areas.
• Performing other duties as assigned to ensure smooth laboratory operations.

To be a good fit for this role, you would have:

• At least a degree in Biomedical Science, Life Sciences or its equivalent.
• Familiarity with molecular diagnostics techniques, including handling of patient samples, nucleic acid extraction, real-time PCR, genotyping and sequencing etc.
• Flexibility in working on weekends, public holidays, morning shifts (e.g. 7am-4pm) and afternoon shifts (e.g. 1pm-10pm) as needed, based on staff rosters.
• The ability to work independently as well as in a team.
• Exceptional attention to detail as meticulousness is key when dealing with patient samples.
• Strong self-motivation, resilience, keen interest in learning and the ability to work well under pressure.

Specific title and responsibilities may be calibrated to match a given candidate’s experience.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

• Being the key personnel managing specimen receipt in our clinical laboratory. Day-to-day duties include data entry of specimen details when specimens are delivered to us, scanning and filing of specimen order forms, communicating with the Sales team when clarifications are needed and keeping track of follow-ups.
• Assisting in specimen processing steps.
• Assisting in ensuring smooth logistics and workflow of international deliveries of specimens to our laboratory. This would involve identifying packaging and delivery requirements for specimens from overseas markets (e.g. the US) and tracking of delivery status.

Specimens are received at our laboratory for cancer diagnostics and COVID-19 testing. Please note that you will not be coming into direct contact with any of the specimens, but you should be comfortable handling the kits, blood tubes etc. that contain such specimens. These would include blood/tissue samples for cancer-related tests and swab/saliva samples for Covid-19 tests.

To be a good fit for this role, you would have:

• At least a diploma. Experience managing operational matters in a related field (e.g. biological sciences, molecular biology, genetics) is a plus.
• Flexibility in working on weekends, public holidays, morning shifts (e.g. 7am-4pm) and afternoon shifts (e.g. 12pm-9pm) as needed, based on staff rosters.
• Exceptional attention to detail, being highly meticulous and organized. This is an administrative role that is a crucial part of our workflow.
• The ability to think creatively for novel solutions to day-to-day challenges.
• Strong interpersonal and communication skills
• The ability to work with others in a positive and collaborative manner to meet organizational goals.
• The ability to work well and accurately in a fast-paced environment.

Specific title and responsibilities may be calibrated to match a given candidate’s experience.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

Laboratory

• Conducting experiments based on established standard operating procedures while maintaining stringent safety and quality standards.
• Troubleshooting and improving test assays involved with QC requirements.
• Laboratory equipment maintenance and inventory management, as necessary.
• Quality controls for our molecular assays and/or our reagents, to ensure the efficacy of Covid-19 sample collection kits.

Quality Management

• Ensuring a robust and effective QMS (quality management system) through monitoring and reviewing quality metrics and compliance.
• Identifying, implementing, and managing quality metrics in a process of continual improvement.
• Logistical management to ensure a sufficient supply of abovementioned collection kits (quality assured) based on orders.
• Maintaining all necessary quality documentation (e.g. product specifications, standard operating procedures) in adherence with clinical and accreditation standards.

To be a good fit for this role, you would have:

• At least a bachelor’s degree in Biomedical Science, Life Sciences, or a relevant field.
• Experience working in a regulated laboratory environment (ISO/CAP) or a clinical/molecular laboratory setting in a quality role would be advantageous.
• Familiarity with molecular diagnostic techniques, including nucleic acid extraction, PCR, genotyping, and sequencing.
• Exceptional attention to detail.
• Proactiveness in evaluating improvements in processes and implementing them.

Specific title and responsibilities may be calibrated to match a given candidate’s experience.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Key responsibilities:

• Collaborating with cross-functional teams to define, design and build high-quality web applications/services.
• Enhancing existing data operation systems by analyzing business objectives, architecting and developing applications across platforms.
• Maintaining existing software systems by identifying and correcting software defects.
• Continuously discovering, evaluating and implementing new web technologies to improve development efficiency.
• (For front-end developer especially) Leading front-end testing of our web applications/services and applying UX/UI insights for better user experience.

To be a good fit for this role, you would have:

• A Bachelor’s degree or above in Computer Science, Mathematics, Engineering, or related disciplines.
• A strong passion for building software and a keen interest in creating solutions for real-time healthcare problems.
• Fluency in server-side programming languages, such as Java, python, golang.
• Familiarity with HTML, CSS, JavaScript; experience in Angular/React/Vue will be advantageous.
• Familiarity with relational databases, such as MySQL, PostgreSQL.
• Prior relevant working experience would be an advantage.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Shortlisted candidates for this role will be invited to try out our coding tasks for further shortlisting.

Key responsibilities:

• Developing novel algorithms and statistical models as required by the company.
• Building production-level bioinformatics pipelines using docker and AWS step functions.
• Developing databases to compile vast amounts of genomic and diagnostics information.

To be a good fit for this role, you would have:

• A Bachelor’s degree, Master’s degree or PhD in Bioinformatics/ Computational Biology/ Computer Science or the equivalent.
• Experience developing bioinformatics algorithms or software independently.
• Strong proficiency in programming (Python, R, Unix shell scripts).
• A good understanding of biology, algorithms and statistics.
• Strong self-motivation with an inquisitive mind and a keen interest in creating solutions for real-time healthcare problems.

Please send your CV to [email protected] indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Shortlisted candidates for this role will be invited to try out our coding tasks for further shortlisting.