Key responsibilities:

• Performing high complexity testing according to established SOPs for molecular diagnostic techniques, including nucleic acid extraction, PCR, genotyping, and next generation sequencing.
• Correctly receiving, requisitioning, processing, and ensuring proper identification of specimens and chain of custody.
• Setting up, validating and performing maintenance checks on laboratory equipment and automation solutions.
• Managing laboratory supplies and inventory for smooth laboratory operations.
• Participating in reagent and assay quality control and validations.
• Participating in internal and external quality assurance programs.
• Troubleshooting assays and instruments as needed.
• Maintaining strict quality standards according to laboratory accreditation standards, e.g. CAP, CLIA, ISO.
• Preparing for internal/external audits as needed.

Key responsibilities:

• Tracking the delivery of, receiving, and checking patient specimens against order forms.
• Accessioning specimens into the laboratory information management system (LIMS) to facilitate sample throughput.
• Performing specimen processing under the direct and constant supervision of a licensed CLS.
• Performing routine laboratory maintenance tasks such as instrument calibration and maintenance.
• Maintaining an adequate level of supplies for the laboratory, which includes tasks such as ordering, receiving, unpacking, documentation and labeling of consumables and reagents, and stocking work areas.
• Participating in quality control and quality assurance activities as relevant.
• Performing any other administrative tasks to facilitate smooth clinical operations.

Key responsibilities:

• Developing a compelling marketing message and value proposition for our flagship liquid biopsy assay LiquidHALLMARK, focused on four distinct customers:  community oncologists, academia and KOLs, biopharma and market access.
• Partnering with the relevant stakeholders (e.g. medical affairs, product development, market access, field sales and compliance) to amplify our marketing message.
• Managing and coordinating external marketing vendor relationships and initiatives.
• Regularly assessing the market landscape and clinician needs to propose product opportunities, business cases and prioritize the product roadmap or product messaging.
• Creating and executing promotional materials, programs and plans that support uptake across all customer sectors.
• Understanding and championing the voice of the customer at every possible opportunity.
• Bringing strong customer insights and clinical knowledge to the product development and medical affairs teams to support product development.
• Identifying and managing relationships with advocacy partners, such as patient advocacy groups, advertising, medical communication, societies (e.g., ASCO, NCCN, CAP), and PR agencies.
• Organizing and contributing to customer advisory boards, opinion leader engagement, qualitative interviews, quantitative surveys and/or broad market research to develop and refine our marketing strategy. Initiatives could include speaker programs, competitive intelligence initiatives and conferences.

Reporting to SVP Commercial, with accountability to SVP Operations, VP Sales and Director of Marketing, our Director of Client Services would be responsible for client satisfaction, increasing sales and ensuring that clients receive the highest standard of service possible from Lucence.

Key responsibilities:
• Building our customer service framework and implementing processes and tools to improve efficiency and service.
• Onboarding new clients and cultivating strong client relationships.
• Generating service reports for clients and senior management.
• Developing and leading a team of customer care specialists. Coaching and supporting team members to help them meet company goals, resolve issues while complying with service level agreements and maintain high service standards.
• Maintaining documentation and records of client interactions and inquiries for training purposes.
• Conducting customer service presentations and workshops.
• Developing surveys and constantly obtaining client feedback to improve customer experience and recommend new operational standards as necessary.
• Offering advice to clients on our products and services.

Key responsibilities:

• Selling oncology services and products within cancer centers and community oncologists.
• Establishing a business plan and developing opportunities to achieve/ exceed sales goals and revenue targets.
• Developing and maintaining relationships/ partnerships with KOLs, academic and community cancer centers, community oncology clinics and hospitals within designated region.
• Maintaining strong relationships and customer satisfaction for new and existing clients.
• Providing billing/ reimbursement support as relevant for patients, practices and hospital customers.
• Implementing laboratory services or other agreements as relevant.
• Providing meeting and tradeshow support as relevant.
• Providing regular updates of best practices, industry trends, competitive products and services, as well as highlighting reimbursement/ billing challenges.

Key responsibilities:

Being part of a fast-growing company, this is a generalist role that requires a high level of flexibility in supporting various people-related functions as company needs evolve. Some of the key areas you will be involved in include:

• Driving full-cycle recruitment processes for Lucence, from sourcing, screening, and interviewing to follow-ups, hiring confirmation and onboarding.
• With a strong understanding of labor markets and associated legal environments, formulating and implementing people programs, frameworks, and policies to improve employee experience, mitigate risks and support company business growth.
• Managing day-to-day issues (including coaching team managers on employee relations) and continually optimizing operational procedures to help people perform at their best.
• Translating company goals into clear, results-oriented action plans and helming change management as relevant.

Key responsibilities:

• Creating and conducting scientific and/or clinical presentations (e.g., webinar, conference, and/or exhibitions, etc.) on Lucence’s tests to our partners and customers with strong articulation of the medical and scientific value of our tests.
• Maintaining a strong level of knowledge and expertise on clinical developments in the oncology field through various ways such as literature searches and attendance at relevant conferences.
• Meeting customers such as oncologists and researchers alone/or with salesperson to explain our test details, technologies and clinical reports in technical and clinical contexts.
• Interpreting genomics alterations in appropriate clinical contexts to generate clinical reports and further developing rules for such interpretation.
• Identifying, establishing and maintaining collaborative relationships with investigators, institutions, key opinion leaders (KOLs) and all relevant stakeholders key to successful clinical trials.
• Ensuring that all scientific-medical communications are fair and balanced, based on appropriate scientific evidence and compliant with local regulatory norms and internal compliance rules.
• Evaluating scientific publications/clinical studies and integrating functional effects of genomics variants and their associated diseases using standard terminologies and established guidelines.
• Channeling feedback on key clinical and research issues and insights from industry leaders to internal departments to help shape company research, development and market plans.
• Participating in assigned activities, events or campaigns mobilizing multiple internal and external parties to achieve targeted objectives.

Key responsibilities:

• Based on an in-depth understanding of Lucence’s technology and product portfolio and medical science, interpreting genomic alterations in appropriate clinical contexts and reporting results accurately and timely following established procedures.
• Working closely with the Medical Data Science team in the curation and maintenance of database – evaluating scientific publications/clinical studies and integrating functional effects of genomic variants and their associated diseases using standard terminologies and established guidelines.
• Writing, maintaining and updating workflows and protocols for clinical reporting pipeline.
• Participating in research-oriented projects for clinical validation of tests (in collaboration with external organizations).
• Participating in internal and external quality assurance programs.
• Performing other relevant duties as assigned.